Copyright (c) 2011 Sue Richardson
As a personal injury lawyer, you know that the key to any successful outcome is research and presentation. In researching your client, you need to find out as much as you can about them and the circumstances in which they received their injury. The more information you have, the better equipped you are to win the case. In presenting that information, you need to be sure that what you are saying is conveyed in such a manner that it is understood and retained. The key to successful personal injury training relies on similar principles.
It is vital that your trainer understands the world in which you operate. To this end, the ideal training expert is a practicing personal injury lawyer with extensive experience of the field and up to date knowledge. It is pointless having a trainer who is distanced from your field, as that will translate as sub-standard training.
The trainer you choose should take the time to learn about your company. While each personal injury business deals with the Law, they each interpret and deliver it to their clients in their own way. In addition, each team has its own strengths and weaknesses. Merely delivering a generic template of training will be as futile as it will be dull to listen to. A good trainer may request that your staff complete questionnaires in advance of any additional legal training and liaise with you to discuss what you perceive to be your firm’s requirements. The more information they have, the better equipped they are to deliver an engaging and informative event.
You must have an objective in mind when undertaking personal injury training. Training without a point is a waste of time and money. Once that point is understood by the trainer, their responsibility is then to see that it is presented in a fashion that is easy to understand and easy to retain. There are many methods to ensure that trainees quickly grasp new information, but the most powerful is interactivity and involvement. If staff are exposed to new ideas and are able to debate them or apply them in mock scenarios, their understanding will be far deeper than simply repeating it verbatim.
Small groups are often preferable, as it ensures that the trainer is able to dedicate time to everyone involved. Many delegates can get ‘lost’ in a large crowd, but in a fun and casual environment that’s more intimate a trainer can ensure that what he is saying is heard and understood by everyone. In addition, Continuous Assessment is a very useful tool. Through questioning and review, a trainer can discern how much has been understood, ensuring that the personal injury training is achieving its objectives.
A good legal training programme relies on feedback. Any trainer worth his salt will want to know how delegates felt about the programme, its delivery and its content. In this instance trainees must be encouraged to be as honest as possible. Only through research of this kind can a trainer hope to improve his product.
Any personal injury training must offer some return on investment. By talking through a programme’s objectives and allowing a trainer to research your firm and its individuals, you can be sure to get the most from your time and money.
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